Shipping policy
Effective Date: April 20, 2025
At Uncle Bob’s Wildcrafted Sea Moss, we value customer satisfaction and stand behind the quality of our sea moss products. If you are not satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds & Returns
To be eligible for a refund or return, the following conditions must be met:
The request must be made within [1] days of receiving your order.
The product must be unused, unopened, and in its original packaging.
Proof of purchase (receipt or order confirmation) is required.
Perishable sea moss products (such as fresh sea moss gel, drinks, or other consumables) are non-refundable unless defective or damaged upon arrival.
2. Non-Refundable & Non-Returnable Items
We do not accept returns or issue refunds for:
Opened, used, or partially consumed sea moss products
Items purchased on sale or clearance
Gift cards or promotional items
Perishable sea moss goods unless they arrive damaged or defective
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at unclebobsph@gmail.com within [1] day of delivery. To process your request, include:
Your order number
A clear photo of the damaged or defective product
A description of the issue
We will review your request and offer a replacement, refund, or store credit based on the circumstances.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within [3] business days to your original payment method. Processing times may vary depending on your bank or payment provider.
5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank account or payment method.
Contact your bank or credit card provider, as processing times may vary.
If the issue persists, contact us at unclebobsph@gmail.com.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at unclebobsph@gmail.com.
7. Shipping for Returns
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost return shipments.
Returns should be sent to 1747 Taft Avenue Street Malate Manila.
8. Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be updated on this page with the revised "Effective Date."
9. Contact Us
For any refund or return inquiries, contact us at:
📧 Email: unclebobsph@gmail.com
📍 Address: 1747 taft Avenue Street Malate Manila
📞 Phone: 09694907437
We appreciate your trust in Uncle Bob’s Wildcrafted Sea Moss and strive to ensure your satisfaction!